Effective Date: November 30, 2025
Last Updated: September 10, 2026
Effective Date: November 30, 2025
Last Updated: September 10, 2026
This Service Level Agreement ("SLA") supplements and forms part of the Terms and Conditions ("Terms") between SettleQuik LLC ("SettleQuik," "we," "us," or "our"), a limited liability company organized under the laws of the State of Oklahoma, with its principal place of business at 9905 S Pennsylvania Ave Ste A, Oklahoma City, OK 73159, and you ("Customer," "you," or "your"), as a subscriber to the SettleQuik services (the "Services") accessible via settlequik.com (the "Site").
This SLA applies to paid subscribers on the Pro Plan, Business Plan, or Agency Plan. The Free Plan is provided "as is" without service level commitments.
The Services include customizable landing pages, analytics where applicable, and related features. SettleQuik does not guarantee uninterrupted access to third-party services, including payment processors or other external platforms linked by Customers, as SettleQuik does not control or process transactions conducted through those services.
This SLA does not confer any additional rights beyond those in the Terms and may be updated with notice as provided therein. For questions, contact [email protected].
This SLA is governed by the laws of the State of Oklahoma.
For purposes of this SLA, capitalized terms not defined herein shall have the meanings set forth in the Terms.
Additional terms include:
Means the percentage of time during a calendar month that the Services are operational and accessible via the public internet, excluding Scheduled Maintenance or Excused Downtime.
Means 9:00 AM to 5:00 PM Eastern Time, Monday through Friday, excluding U.S. federal holidays.
Means the period when the Services are unavailable to Customers due to our failure to meet the commitments herein, measured to the nearest minute.
Includes Downtime resulting from:
Is calculated as:
(Total Minutes in Month - Downtime Minutes) / Total Minutes in Month × 100.
Means routine updates or repairs announced at least 48 hours in advance via email or Site notice, not exceeding 4 hours per month in aggregate.
Means a credit applied to a future invoice or subscription fee, as described in Article 4.
Means a request submitted via [email protected] or the Site's support portal.
We commit to the following service levels for applicable paid plans:
This applies to core functionality, including Account access, landing page creation and hosting, link display, and analytics where included with the applicable subscription plan.
Uptime is monitored using automated tools. Reports are available upon request for the prior three months.
Availability does not include Excused Downtime or degradation in performance due to Customer traffic exceeding reasonable limits, including excessive concurrent visitors or usage beyond applicable plan limits.
We provide tiered support based on plan:
| Plan | Severity Level | Response Time (Business Hours) | Resolution Target |
|---|---|---|---|
| Pro | Critical (e.g., total Service outage) | 4 hours | 24 hours |
| Pro | High (e.g., analytics unavailable) | 12 hours | 48 hours |
| Pro | Medium/Low (e.g., customization query) | 24 hours | Best efforts |
| Business | Critical (e.g., total Service outage) | 2 hours | 12 hours |
| Business | High (e.g., cross-page analytics down) | 6 hours | 24 hours |
| Business | Medium/Low (e.g., page configuration issue) | 12 hours | Best efforts |
The Agency Plan is a paid subscription plan covered by this SLA. Agency-specific support commitments, where applicable, are governed by the support terms and plan features disclosed by SettleQuik.
Response time begins upon receipt of a complete Support Ticket during Business Hours. Tickets received outside Business Hours are addressed on the next Business Day.
The Free Plan receives best-effort support within 48 hours, with no guaranteed response or resolution times.
For Agency Accounts, recovery is subject to the applicable Agency service configuration and available backup systems.
If the Monthly Uptime Percentage falls below 99.9%, you are eligible for a Service Credit as follows:
| Monthly Uptime Percentage | Service Credit |
|---|---|
| 99.0% - 99.8% | 10% |
| 95.0% - 98.9% | 25% |
| Below 95.0% | 50% |
For purposes of this Article, the applicable Service Credit is calculated against the subscription fee applicable to the affected billing period, regardless of whether the applicable subscription is billed monthly or annually.
Failure to meet the applicable response times for Critical or High issues entitles an eligible Customer to a 10% Service Credit of the applicable subscription fee for the affected billing period per incident, subject to a maximum of one Service Credit per billing month.
For annually billed subscriptions, any applicable Service Credit will be calculated against the applicable annual subscription fee and may be applied to a future invoice, renewal, or other eligible subscription charge.
To claim a credit, submit a request via [email protected] within 30 days of the applicable service period, including reasonable evidence, such as downtime logs.
Credits are applied to a future invoice or eligible subscription fee and constitute your sole remedy for SLA breaches.
Credits do not apply to Excused Downtime.
Total credits for a given billing period shall not exceed 100% of the applicable subscription fee for that billing period.
No credits are available for consequential damages.
Continued use of the Services following such notice constitutes acceptance of the revised SLA, subject to applicable law.
This SLA, together with the Terms and Privacy Policy, constitutes the full understanding regarding service levels.
If any provision of this SLA is held invalid or unenforceable, the remaining provisions remain in effect.
Governed by Oklahoma law; disputes are resolved pursuant to Terms Article 17 (Dispute Resolution and Arbitration).
For SLA inquiries, contact:
SETTLEQUIK LLC
9905 S Pennsylvania Ave Ste A
Oklahoma City, OK 73159
Email: [email protected]
Phone: 572-241-5592
DMCA Notice & Takedown Policy: settlequik.com/dmca
SettleQuik LLC
9905 S Pennsylvania Ave Ste A, Oklahoma City, OK 73159
Email: [email protected] | Phone: 572-241-5592 | DMCA Notice & Takedown Policy